Support

At Voyant, we believe your environment is a living component of your well-being. If you find yourself needing guidance, please reach out to us quietly at [email protected].

We meet each inquiry with deliberate, unhurried care to ensure your experience remains fully aligned with your pursuit of restorative health.

Our hope is to help you build a true sanctuary—a dedicated space that transcends passive beauty and becomes an immersive sensory practice, thoughtfully engineered to settle your mind and guide you back to a calmer, high-performance center.
  
Q&A
  
The Practice of Presence

How do I begin a "Presence Session"?

If you are standing before a work at a partner hotel or gallery, scan the code beside it. The session composed for that specific piece opens straight away — no account, nothing to set up. Put on headphones and begin.

If you are at home with your own piece, open the app and tap Begin Session; the app will ask you to select the landscape you are viewing. As you allow your gaze to settle on the visual anchor, your connected wearable will begin quietly logging your body responses, allowing the app to prescribe an adaptive audio soundscape tailored to your current state. If you are using an Apple Watch, a subtle countdown timer will initiate on your wrist, holding the space for you so you can remain entirely grounded in the session without needing to check your screen.
  
How should I optimize my physical space for app tracking?
  
Because the app measures your biological and emotional resonance with the art, the physical environment is deeply important. Ensure your Lumachrome print is illuminated with a soft, even light. For pieces that utilize a central obsidian anchor and glowing elements, we recommend dimmable, color-accurate gallery lighting. This maximizes the visual depth and draws you in, without introducing glare that might pull you away from your focus.

Do I need a wearable to use the app?

While the most precise adaptive audio tuning and highest fidelity data flow from a connected wearable, your practice does not require one. You are always welcome to use the app manually. You can log the quiet duration of your visual meditation and journal the subtle shifts in your cognitive state, helping you trace your journey of consistency over time.

The Zero Point Method & Biometric Tracking

What is the ZeroPoint Score™?

The ZeroPoint Score is a gentle, normalized metric of your recovery. Rather than grading you, the Voyant system analyzes your biometric data to offer a single, unified reflection of your state. It quietly tracks your nervous system's capacity to release high-frequency stress and return to a grounded, emotional center.

What specific metrics shape my score?

The app observes your body's natural rhythms, following your autonomic nervous system as it shifts from a state of sympathetic tension (fight-or-flight) into a restful, parasympathetic release (rest-and-digest).

• Heart Rate Variability (HRV): Reflects your nervous system's adaptability to stress. Session goal: A gentle stabilization and gradual opening or increase.

• Resting Heart Rate (RHR): Indicates your baseline cardiovascular load. Session goal: A sustained, calming decrease as you surrender to visual focus.

• Sleep Architecture: The quality of your deep and REM cycles. Session goal: A natural improvement in your overnight recovery efficiency.

How does the app integrate with Voyant physical art?
  
We view grand-format landscape photography as an active, functional component in your personal regulatory system. While the physical Lumachrome print acts as a visual anchor to naturally invite alpha-wave brain activity, the application quietly traces the physical ripples of your interaction with the art. This allows you to objectively witness your own cognitive shift into stillness.
  
Adaptive Audio & Neural Entrainment
  
How does the app know which audio track I need?
  
The Voyant app embraces a dynamic, intuitive approach to sound. Rather than offering a static playlist, it listens to your  biometric inputs (such as HRV and RHR) to understand your current emotional state and stress load. Guided by this  awareness, it seamlessly selects the auditory narrative and soundscape most capable of guiding your nervous system back into equilibrium.

What is an audio "prescription" (Pink, Brown, or White Noise)?

To help facilitate deep, effortless neural synchronization, the app tenderly tunes the underlying acoustic frequencies of your session, providing exactly what your nervous system is asking for in that very moment:

• White Noise Profile (For low energy or fatigue): Offers a gentle stimulation, masking erratic ambient sounds to help you find focus.

• Pink Noise Profile (For moderate stress or cognitive load): Provides a beautifully balanced frequency distribution, supporting alpha-wave generation and stable concentration.

• Brown Noise Profile (For high stress or hyper-vigilance): Delivers a deep, grounding rumble—much like distant thunder—to trigger parasympathetic activation and profound relaxation.

Note: All underlying frequencies are seamlessly woven into our site-specific narratives and master-tuned to the deeply resonant 432 Hz, perfectly mirroring the visual geometry of the artwork before you.

Connecting to the Application

What platforms does the app support?

The Voyant experience is accessible across thoughtfully chosen devices, ensuring a pure, uninterrupted experience.

• iOS (iPhone): A dedicated mobile app for a seamless, tactile experience.
• Web Browser: A tranquil web-based space for all other users and mobile devices.

How do I connect my wearable device?

To harmonize your body's rhythms with your visual practice, navigate to the Discovery screen within the application. From there, you can securely and quietly connect your preferred device.

• Apple Watch: Effortless default connection through Apple Health. It also serves as a dedicated, unobtrusive on-wrist session timer.
• Google Health Connect: Default connection when using our web application.
• Oura Ring: Secure connection (simply log in to your Oura account).
• WHOOP: Secure connection (simply log in to your WHOOP account).
• Google Health: Secure connection (simply log in to your Google account).

Account & Data Management

Do I need an account?

Not to use Voyant at a partner venue. Scanning a code there creates a guest session with no name, email, or password, so it is anonymous to us. The session is stored on our servers so it can be scored and replayed during your visit, but because it carries nothing that identifies you, we cannot reunite you with it once the session ends or the app's data is cleared.

What is included?

There is nothing to pay to take a session. Every session, and the ZeroPoint Score™, are included for everyone with access — whether that came from a venue code or from an invitation. Sessions offered through a partner venue are always free to the guest.

Is Voyant a medical device?
No. Voyant is a wellness and self-reflection companion designed as a catalyst for cognitive equilibrium. It is not a medical device and is not intended to diagnose, treat, or cure any medical
condition.

Deleting Your Account & Data

We firmly believe your data belongs strictly to you. Should you ever wish to remove your presence from our systems, simply navigate to:

Settings → Account → Delete Account

This action instantly and permanently severs the connection to your wearables and purges your records, leaving no trace behind.